Position Title: CS - Team Manager



Requisition Number: 156662



Functional Area: Customer Service- Call Centers



Location: WV0043 Triadelphia 300 Wharton Circle
For sales positions the actual employment location may vary based on market/location needs.



Position Description:



Supervises staff involved in customer service with strong knowledge of customer systems and products/services. Works closely with managers and staff to asses and meet customer service goals. May participate in work of direct reports. Trains guides and monitors employee performance. Monitors calls in customer service/billing group to ensure proper productivity and quality. Participates in the development, implementation and update of Customer Service Training. Coordinates teams and supervisors in several areas in customer service, retention, fraud, credit/collections/ activations, revenue management and roaming.


Position Qualifications:



**Internal candidates must have one year time-in- title and location.**
OPEN TO CURRENT CS TEAM MANAGERS AND GRADUATES OF THE LEADER INTERN PROGRAM WHO ARE INTERESTED IN TRANSFERRING TO Wheeling, WV. Please note that no relocation assistance will be provided.
AT&T is an Affirmative Action / Equal Opportunity Employer, and we're committed to hiring a diverse and talented workforce. AT&T will consider requests for testing accommodations from individuals covered by the Americans with Disabilities Act. Documentation of the need for the accommodation may be required. EOE/AA/M/F/D/V